Terms and conditions

100% Syner G Satisfaction guaranteed and return policy

Synergy Supplements & Environment Inc. is committed to providing quality products and services. If you are not completely satisfied with the product, you must contact Syner G Supplements within 30 days of the order placement date by phone at ( 438) 494-4538, or by email at info@synergsupplements.com, to explain the problem. If we agree that the product is not to your entire  satisfaction, you must return the product at your expense and we will refund 100% of the value of the returned product only, plus taxes. If an error occurred in preparing your order, you must contact Syner G Supplements within 7 days of receiving your order, by phone at (438) 494-4538, or email info@synergsupplements.com to ask for an exchange or return authorization.

Once we receive your request, Syner G Supplements will confirm to you in the shortest possible time, return options and / or exchange product in order to complete the transaction. Transport and handling costs will be the responsibility of the customer. For any destination, the exchanged product will be sent to you at your expense. Please consider 3-5 working days for us to prepare the new item. Returned products must be in new condition in their original container and the security seal must be intact (unless a prior arrangement has been made).

Discount for email address offer

We offer a $25.00 discount code on a minimum purchase of $75.00 and more before taxes in exchange for your email address to become a VIP member and receive periodical newsletters from Syner G Supplements, containing news and discounts offered to VIP newsletter subscribers. This is a one-time offer per household and shipping address. Synergy Supplements & Environment Inc. reserves the right to cancel and refund an order placed using the same civic address for billing or shipping, while using a different email address.

If you use your rebate code within ten (10) days of your newsletter subscription, you will receive a bonus code of 15% valid for one year * and applicable on your next three (3) online orders. * The one-year countdown begins on the date of your online registration. Certain conditions apply, such as the 15% discount is not applicable on products on sale at the time of purchase, or due to manufacturer restrictions, some brands are not included in this discount (Douglas Laboratories; Genestra Brands; Metagenics; Ortho Molecular Products; Professional Health; Pure). The discount code cannot be combined with other discount code offers. Following your first purchase which must be within the 10-day period following your subscription, you will receive an email detailing the personalized code for the discount, as well as the list of brands that are not included in the discount.

Products in stock

Syner G Supplements takes great care to keep an updated inventory. However, it is possible that a product advertised on our site is out of stock. If this is the case, we will inform you of the situation as soon as possible and we will offer you various alternatives.

Payment Methods

For payment methods in our online shop to individual customers, we have chosen PayPalTM payment solutions. Through PayPalTM, fast, simple and safe. Payment options via credit card or VisaTM or MastercardTM through the PayPalTMservice are offered. If you are a trader or health care professional, thank you to contact us at (438) 494-4538, or by email at info@synergsupplements.com for other payment options.

It is considered proof of purchase, the procedure by payment on PayPalTM , the content, the nature and date of the order. If there is refusal on the part of PayPalTM , the customer is automatically notified by email that the order will be canceled. You can shop securely with PayPalTM, you do not have to share banking data with us. Information concerning your credit card is protected with PayPalTM, thanks to the best systems on the market for security and fraud prevention. Where PayPalTM  is used, your financial information is never shared with merchants. If you are a health care professional, please contact us at (438) 494-4538, or by email at info@synergsupplements.com.

Other payment methods

Mail Orders

If you do not wish to order over the internet but would like to use a credit card, you can order by phone (in Canada only) by calling 1-438-494-4538, long-distance charges may apply.

It is also possible to make a payment by cheque, simply call 1-438-494-4538, long-distance charges may apply, to place your order with us, or you may place your order online and pay by cheque. Your order will be shipped as soon as our financial institution has confirmed that payment has been received.

Costs and delivery times

Syner G Supplements is committed to maximizing the packaging of your products in order to better protect and deliver them in smaller packages to minimize your delivery costs. Orders are shipped within 10 working days from receipt of order. We use Canada Post for sending orders to the address you have provided to us and we cannot be held liable in any case for a mistake on your part for the shipping address provided.

We ship to Canada, the United States and abroad.

Shipments to Canada

For shipments to Canada, the time may vary from 2 to 15 working days if your merchandise is in stock and once the package is shipped. Delivery is free anywhere in Canada* (only) for all orders of $ 55 or more before taxes. Shipment costs are calculated by Canada Post according to the size, weight and destination of the parcel. For orders under $ 55 the shipping fees remain the customer’s responsibility.

* With the exception of North West Territories; Yukon and Nunavut.

United States and Internationally

Please allow 10-15 working days delivery, and more, depending on the processing delay at customs. Delivery costs will be calculated by Canada Post by size, weight and destination of the package at the time the package is presented to Canada Post, this may differ from our system’s calculation. Syner G supplements reserves the right to ship the package at the rate paid by customer at the time of the order. A handling fee may apply. The customer is responsible for all customs fees or other.

Price policy

synergsupplements.com displays prices on its online store for consumers. Prices are in Canadian dollar, U.S dollar and Euro, and are subject to change, without notice. The prices can be displayed on the online shop in three currencies. However they will be automatically converted into the currency of your country in a more precise manner by the institution of your credit card at the time the transaction passes on your credit card account, as well as shipping costs and applicable taxes, if any. When ordering, you agree that Synergy Supplements & Environment Inc. debits your credit card for the total amount of your order, including shipping and tax (if any). A confirmation email with all relevant information will be sent as soon as we receive your order.

Taxes

Province of Quebec

For sales made in Québec, GST (5%) and PST (9.975%) apply.

United States and abroad

No tax is applicable on orders from outside of Canada.

Cancellations and Changes

If you want to change or cancel an order, you must contact us by email at info@synergsupplements.com or call (438) 494-4538 as soon as possible, indicating the reason for your request, the order number, and your contact information in order to reach you. We accept changes and cancellations until your order is not prepared and at the stage of expedition. However, no changes are possible once the order is shipped.

Refunds

Our products are made from our high quality standards, if an error occurred in the preparation of the order, you must contact Syner G Supplements within 7 days of receipt of your package, or by phone at (438) 494-4538 or email info@synergsupplements.com for your request. If your application is accepted, Syner G Supplements will replace the product or refund your money.

The product must be returned to Syner G Supplements at the following address: Syner G Supplements, CP 60005 Boisbriand, Boisbriand, Quebec, J7G 3G4. The product must be in perfect condition and in its original sealed package with safety seal intact. In the case of an error on our part, the cost of delivery and handling will be at our expense.

Intellectual property

Syner G Supplements site is owned and operated by Synergy Supplements & Environment Inc. The presentation and all materials, including registered trademarks, logos and domain names, posted on the site indicated by www.synergsupplements.com, hereafter called “the Website” are protected by applicable laws regarding Intellectual Property, and are owned by Synergy Supplements & Environment Inc.

No material on this site may be copied, reproduced, modified, published, uploaded, altered, or distributed in any way, on any medium whatsoever, in whole or in part without permission by Synergy Supplements & Environment Inc. with the exception for the use in the media, provided that the rights of intellectual property and all other property rights are respected. Only authorized copies are for personal, non-commercial and home use.

The following notice will appear in full or partly within the site content:

© 2017 Synergy Supplements & Environment Inc. All rights reserved.

All authorized use of visuals, which is or are related to the site or included in the site, should not be transformed, modified or altered in any way.

Synergy Supplements & Environment Inc. reserves the right to take legal action against any infringement of its rights to its intellectual property.

Availability of the website

You acknowledge that by accessing this website, it is technically impossible that the Site be provided without defects. It is provided “as is”, its access and use, are all at your own risk and the Synergy Supplements & Environment Inc. makes no representation, warranty or certification as to the absolute accuracy of the content of the website or the online shop www.synergsupplements.com, despite all the efforts carried in this direction. Synergy Supplements & Environment Inc. cannot be responsible for defects that might cause a temporary unavailability and make the operation of the site adversely affected by conditions and performance beyond the control of Synergy Supplements & Environment Inc. such as transmission and telecommunications links between Synergy Supplements & Environment Inc. and between you and Synergy Supplements & Environment Inc. and other systems and networks.

LEGAL FRAMEWORK

The site synergsupplements.com and its online shop are governed by the Laws of Canada. In addition, any dispute regarding these sites and their content are competencies of the courts of Montreal, Quebec.

This site does not provide:

MEDICAL ADVICE

The content of this site is available to the public for information purposes. The information as reference material mentioned is in no case to be used to provide a diagnosis, treat, monitor treatment, cure diseases, or prevent any disease.

The content of this website can in no way be considered a replacement or alternative to professional medical advice or pharmaceutical advice.

Any site visitor, healthy or suffering from any disease whatsoever and who intend to start treatment should always seek the advice of his/her family doctor, his/her pharmacist or other healthcare professional.

You should always seek medical advice from your health care professional after obtaining information from this site.

The content of this site cannot and should not be used for a diagnosis, or prescription medication or treatment for a health problem or disease. It is at your own risk that you rely on any information provided on this website or others appearing on this site at the invitation of Synergy Supplements & Environment Inc.

You should always read all the available information before taking any food, nutritional supplement, herbal or homeopathic, before starting a diet or exercise program or before adopting a treatment for a health problem.

At all times you should consult your doctor or other health care professional to avoid complications regarding the interactions between your medications and nutritional supplements.

All information as well as reference material cannot be used to establish a diagnosis, treatment, cure nor prevent any disease. In addition, this site does not recommend self-prescription.

Synergy Supplements & Environment Inc. disclaims all liability for the use of the site by persons not of legal age.