Terms and conditions

100% Syner G Satisfaction guaranteed and return policy

Synergy Supplements & Environment Inc. is committed to providing quality products and services. If you are not completely satisfied with the product, you must contact Syner G Supplements within 30 days of the order placement date by phone at ( 438) 494-4538, or by email at info@synergsupplements.com, to explain the problem. If we agree that the product is not to your entire  satisfaction, you must return the product at your expense and we will refund 100% of the value of the returned product only, plus taxes. If an error occurred in preparing your order, you must contact Syner G Supplements within 7 days of receiving your order, by phone at (438) 494-4538, or email info@synergsupplements.com to ask for an exchange or return authorization. This 30 day guarantee does not apply to products on our “Ultra Specials” page. We will not accept returns if the product is on special on the product page as well as the “Ultra Specials” page, as these are products very close to their expiry date, and that is why they are deeply discounted.

Once we receive your request, Syner G Supplements will confirm to you in the shortest possible time, return options and / or exchange product in order to complete the transaction. For any destination, the exchanged product will be sent to you at your expense. Please consider 3-5 working days for us to prepare the new item. Returned products must be in new condition in their original container and the security seal must be intact (unless a prior arrangement has been made).

Discount for email address offer

We offer the possibility of winning a discount code with one (1) lifetime participation in the Syner G Wheel of Health varying by 10%, 15%, 20%, 25%, or 33% on a minimum purchase of $ 99.00 and more before taxes (on regular priced products only and with the exception of products from Designs For Health) in exchange for your email address to become a VIP member and receive periodic newsletters from Syner G Supplements, containing news and discounts offered to VIP subscribers. This is a once in a lifetime offer per person, email address, household and delivery address. Synergy Supplements & Environment Inc. will only be able to grant one (1) discount for life, varying from 10%, 15%; 20%; 25%; or 33% on a minimum purchase of $ 99.00 and more before taxes, and will not accept an email from a person already subscribed, or that a person subscribes, unsubscribes and re-subscribes to obtain the discount multiple times. Synergy Supplements & Environment Inc. reserves the right to cancel and reimburse an order that is placed by another person using the same billing address as the person who has already ordered from Syner G Supplements and has already used his/her single discount for life with the Syner G Wheel of Health, or using a different name, or a different email address while using the same residential address for billing, or shipping, or using a different email address and a residential address or different PO box belonging or not to the same person, or same PayPal payment details, who ordered from Syner G Supplements and has already used his/her unique discount for life with the Syner G Wheel of Health. The system detects IP adresses and will not permit a second discount through playing The Syner G Wheel of Health. If a different IP address is used, however delivered to the same postal address as was the case for the first discount that was rewarded, Syner G Supplements reserves to right to cancel the transaction and issue a refund.

If you use your rebate code within ten (10) days of your newsletter subscription, you will receive a permanent code of 10% valid on all products in store including those on special! The discount code cannot be combined with other discount code offers. Following your first purchase, which must be within the 10-day period following your subscription, you will receive an email detailing the personalized code for the discount. For subscribers who received a 15% special discount code on their three (3) next purchases of regular priced products, the period to use this code was three (3) months from the time the first purchase was made and the code was issued. Nevertheless, if the 15% was never used, there is good news, as we have converted your code (your full name, all small letters or capitals (it doesn’t matter) and no spaces) to a permanent code for a 10% discount off all products including those on promotion (specially priced). Simply enter this code in the “promo code” box at checkout to take advantage of some great discounts for our subscribers only! The code (your full name samll or capital letters no spaces) must match your email which has been programmed in the system.

Products in stock

Syner G Supplements takes great care to keep an updated inventory. However, it is possible that a product advertised on our site is out of stock. If this is the case, we will inform you of the situation as soon as possible and we will offer you various alternatives.

Five Payment Methods

  1. By using a credit card (either VisaTM or MastercardTM throught the very secure StripeTM platform.
  2. Through your PayPalTM account.
  3. By using a credit card (either VisaTM or MastercardTM throught the very secure PayPalTM platform.
  4. By calling us 438-494-4538 and paying with your credit card.
  5. By cheque payment (slower process)
  6. By Interac payment to info@synergsupplements.comHere are the details for each type of payment: For payment methods on our online shop to individual customers, we have chosen PayPalTM and StripeTM payment solutions. Through PayPalTM, or StripeTM are fast, simple, secure and safe. Payment options via credit card VisaTM or MastercardTM through the PayPalTM and StripeTM service are offered. If you are a retail store or health care professional, please contact us at (438) 494-4538, or by email at info@synergsupplements.com for special volume discounts and private label options.

It is considered proof of purchase, the procedure by payment on PayPalTM , or StripeTM the content, the nature and date of the order. If there is refusal on the part of PayPalTM or StripeTM, the customer is automatically notified by email that the order will be canceled. You can shop securely with PayPalTM, or StripeTM, no banking, or credit card is shared with us. Information concerning your credit card is protected with PayPalTM, and/or StripeTM thanks to the best systems on the market for security and fraud prevention. Where PayPalTM and StripeTM is used, your financial information is never shared with merchants.

Other payment methods

If you do not wish to order over the internet but would like to use a credit card, you can order by phone by calling 1-438-494-4538, long-distance charges may apply.

It is also possible to make a payment by cheque, simply call 1-438-494-4538, long-distance charges may apply, to place your order with us, or you may place your order online and pay by cheque. Your order will be shipped as soon as our financial institution has confirmed that payment has been processed. Or, you may also place your order online and check the “pay by cheque” box, then you may send us an Interac transfer to the following address: info@synergsupplements.com Please inform us regarding the security question in the comments section of your order or by calling us at 438-494-4538. Note that your order, if ready, will leave as soon as our bank receives the funds.

Costs and delivery times

Syner G Supplements is committed to maximizing the packaging of your products in order to better protect and deliver them in smaller packages to minimize your delivery costs. Orders are shipped usually the same weekday or following weekday and if the product is not in stock, within 10 working days from receipt of order, unless our supplier is out of stock. We use Canada Post or Purolator for sending orders to the address you have provided to us. If you wish to have the option of a signature on delivery, there will be an extra fee that you must add to your order by clicking on this link Signature Fee of $3.00. We cannot be held liable in any case for a mistake on your part for the shipping address provided.

We ship to Canada, the United States and abroad.

Shipments to Canada

For shipments to Canada, the time may vary from 2 to 15 working days if your merchandise is in stock and once the package is shipped. Delivery is free anywhere in Canada* (only) for all orders of $75.00 or more before taxes. Any purchase under $75.00 before taxes will be charged a flat rate shipping fee of $12.00 + taxes**.

* We reserve the right to add surplus fees for certain more remote regions as well as the North West Territories; Yukon and Nunavut.

**With the exception of certain more remote regions as well as the North West Territories; Yukon and Nunavut.

United States and Internationally

Please allow a delivery time of 10-15 working days and more all depending on the type of delvery service that is chosen at check-out, (in the case of internation parcel by surface (boat freight) the delay can be between 1-3 months) and it also depends on the processing time at customs. The delivery costs will be calculated by our system with a Canada Post application according to the dimensions, weight and destination of the package when the package is presented for dispatch. The rate displayed on our system may differ from that calculated by the Canada Post office at the time of shipment. Please note that the Canada Post application often calculates higher rates and Syner G Supplements reimburses the difference that was overpaid, if any at all times, through PayPal or Stripe (to the paying customer’s credit card) the difference between the actual costs and the overpaid costs . In very rare cases, handling fees may apply. Synergy Supplements & Environment Inc. ships to the Canada, the USA, and International. For all U.S. and International orders, the customs form will be affixed to your package. It will list the items within the box. This is International Law and we cannot change this. Due to the different laws on supplements and vitamins, it is your responsibility to know what can be shipped to your country and what cannot. If your package is seized by customs, you will not be refunded unless the package is returned to us. The customer is responsible for all customs clearance or other charges. The customer will receive a confirmation email from Canada Post with the tracking information.

Price policy

synergsupplements.com displays prices on its online store for consumers. Prices are in Canadian dollar, U.S dollar and Euro, and are subject to change, without notice. The prices can be displayed on the online shop in three currencies. However they will be automatically converted into the currency of your country in a more precise manner by the institution of your credit card at the time the transaction passes on your credit card account, as well as shipping costs and applicable taxes, if any. When ordering, you agree that  your credit card will be debited by either PayPal, Stripe, or if calling directly Synergy Supplements & Environment Inc., for the total amount of your order, including shipping and tax (if any). A confirmation email with all relevant information will be sent as soon as we receive your order. Another confirmation email is sent when the order is shipped.

Taxes

For purchases within Canada the federal and provincial sales taxes (where applicable) will apply.

United States and abroad

No tax is applicable on orders from outside of Canada.

Cancellations and Changes

If you want to change or cancel an order, you must contact us by email at info@synergsupplements.com or call (438) 494-4538 as soon as possible, indicating the reason for your request, the order number, and your contact information in order to reach you. We accept changes and cancellations until your order is not prepared and at the stage of expedition. However, no changes are possible once the order is shipped.

Refunds

We take the utmost care in preparing your orders and we ship products of the highest standard. If an error occurred in the preparation of the order, you must contact Syner G Supplements within 7 days of receipt of your package, or by phone at (438) 494-4538 or email info@synergsupplements.com for your request. If your application is accepted, Syner G Supplements will replace the product or refund your money.

The product must be returned to Syner G Supplements at the following address: Syner G Supplements, CP 60005 Boisbriand, Boisbriand, Quebec, J7G 3G4. The product must be in perfect condition and in its original sealed package with safety seal intact. In the case of an error on our part, the cost of delivery and handling will be at our expense.

Intellectual property

Syner G Supplements site is owned and operated by Synergy Supplements & Environment Inc. The presentation and all materials, including registered trademarks, logos and domain names, posted on the site indicated by www.synergsupplements.com, hereafter called “the Website” are protected by applicable laws regarding Intellectual Property, and are owned by Synergy Supplements & Environment Inc.

No material on this site may be copied, reproduced, modified, published, uploaded, altered, or distributed in any way, on any medium whatsoever, in whole or in part without permission by Synergy Supplements & Environment Inc. with the exception for the use in the media, provided that the rights of intellectual property and all other property rights are respected. Only authorized copies are for personal, non-commercial and home use.

The following notice will appear in full or partly within the site content:

© 2015-2022 Synergy Supplements & Environment Inc. All rights reserved.

All authorized use of visuals, which is or are related to the site or included in the site, should not be transformed, modified or altered in any way.

Synergy Supplements & Environment Inc. reserves the right to take legal action against any infringement of its rights to its intellectual property.

Availability of the website

You acknowledge that by accessing this website, it is technically impossible that the Site be provided without defects. It is provided “as is”, its access and use, are all at your own risk and the Synergy Supplements & Environment Inc. makes no representation, warranty or certification as to the absolute accuracy of the content of the website or the online shop www.synergsupplements.com, despite all the efforts carried in this direction. Synergy Supplements & Environment Inc. cannot be responsible for defects that might cause a temporary unavailability and make the operation of the site adversely affected by conditions and performance beyond the control of Synergy Supplements & Environment Inc. such as transmission and telecommunications links between Synergy Supplements & Environment Inc. and between you and Synergy Supplements & Environment Inc. and other systems and networks.

LEGAL FRAMEWORK

The site synergsupplements.com and its online shop are governed by the Laws of Canada. In addition, any dispute regarding these sites and their content are competencies of the courts of Montreal, Quebec.

This site does not provide:

MEDICAL ADVICE

The content of this site is available to the public for information purposes. The information as reference material mentioned is in no case to be used to provide a diagnosis, treat, monitor treatment, cure diseases, or prevent any disease.

The content of this website can in no way be considered a replacement or alternative to professional medical advice or pharmaceutical advice.

Any site visitor, healthy or suffering from any disease whatsoever and who intend to start treatment should always seek the advice of his/her family doctor, his/her pharmacist or other healthcare professional.

You should always seek medical advice from your health care professional after obtaining information from this site.

The content of this site cannot and should not be used for a diagnosis, or prescription medication or treatment for a health problem or disease. It is at your own risk that you rely on any information provided on this website or others appearing on this site at the invitation of Synergy Supplements & Environment Inc.

You should always read all the available information before taking any food, nutritional supplement, herbal or homeopathic, before starting a diet or exercise program or before adopting a treatment for a health problem.

At all times you should consult your doctor or other health care professional to avoid complications regarding the interactions between your medications and nutritional supplements.

All information as well as reference material cannot be used to establish a diagnosis, treatment, cure nor prevent any disease. In addition, this site does not recommend self-prescription.

Synergy Supplements & Environment Inc. disclaims all liability for the use of the site by persons not of legal age.