FAQ

Can I pay in the currency of my choice?

You have the option to see the prices displayed on the site in one of three currencies: Canadian Dollar (CAD), US Dollar (USD) and Euro (EUR). The prices displayed in US Dollar (USD) and Euro (EUR) currencies are for convenience only, the currencies are automatically updated daily with the exchange rate of the day and serve as a guide. Actual costs may vary depending on the prevailing exchange rate of the date of the transaction. Your invoice will be converted to the currency of your country and you will receive the actual costs (product costs, taxes and freight charges, if any) at the time the transaction is posted to your credit card statement by your credit card’s financial institution.

What payment methods are accepted?

Online. Buy and pay with peace of mind through your PayPal account, a fast and secure online payment method, or if you wish to simply pay by credit card, Visa or Mastercard  on the PayPal secure payment platform.

Here is the procedure, once you have completed your order, you will see these prompts:

1.2.3.

By telephone. After completing your order on our online store (simply check the “payment by cheque” box) and then contact us at +1 438-494-4538 (long distance fees may apply) and we will process the payment of your order via your Visa or Mastercard credit card.

By cheque. A cheque made payable to Syner G Supplements for the total amount of your bill. Send your cheque to the following address:

Syner G Supplements

C.P. 60005, Faubourg Boisbriand

2545 ruelle Saint-Jacques

Boisbriand, QC. J7H 0G7

Canada

* Your package will be sent once your cheque has been cleared by the bank.

Do you offer a COD payment method?

No. Canada Post charges an additional $ 5 and we do not want to run the risk of an unclaimed package.

How are taxes calculated?

The price of products displayed on our online store do not include sales taxes. Taxes will be displayed when placing your order. For orders made in Canada, the GST / HST is calculated based on the rate applicable in the province of destination. For orders outside Canada, only customs charges may be required depending on the country of destination.

Do you have a retail business and how can your prices be so low?

Syner G Supplements sells its products through its online sales platform only. This type of commerce allows us to keep our operating costs low, which enables us to offer advantageous prices.

In addition, we offer free shipping (in Canada only) for orders over $ 55.00 (plus taxes). We ship thousands of packages each year.

Are there any hidden charges at delivery?

No hidden fees if you are a Canadian resident. If you are not a Canadian resident, customs fees may apply. We recommend that you consult your country’s customs department before placing an order.

Is my package insured against loss?

Yes. All parcels shipped are insured in case of loss or damage. Syner G Supplements takes the necessary precautions so you can rest easy.

Do you require a minimum purchase?

No minimum purchase is required. However, it may be to your advantage to order for a value of more than $ 55.00 (before taxes) to benefit from free shipping (in Canada only).

Can I send my order to another address than the one registered for my billing?

Yes. During your online transaction, you can enter a different address than the one registered for your billing. Shipping costs will be calculated based on the destination address of the package.

How can I cancel an order?

Please check the following link:

Terms and conditions

How can I contact you?

Our preferred method of communication is through email at [email protected]. You can also write to us via our contact form: https://synergsupplements.com/contact/ . Get a quick response, normally within 24 hours of your request.

Or you may leave a message on the chat line directly on the website.

In a hurry to get information? You can contact us by phone at +1 438-494-4538 from Monday to Friday between 9:00 am to 5:00 pm (Montreal time).

Is my personal information protected?

To complete an online transaction, Syner G Supplements will require information such as your name, billing and shipping address, email address, and telephone number. This information is necessary for shipping and tracking your order and will not be used for any other purpose. When you pay online, Paypal (secure online payment solution) uses your information related to your bank account or your credit or debit card. Syner G Supplement does not have access to this information.

If you choose the payment method by phone, Syner G Supplements will require your credit card information to complete the transaction. When the transaction is complete, your credit card information is automatically destroyed.

The security of your data is our priority!